As of January 2018, free plans allow you to run applications with up to 10 concurrent users at a time. If you're currently subscribed to a Free Plan, you may have exceeded the imposed limit on usage. Read more about our different Subscription Plans here.

Upgrade to a Basic or Pro plan to enjoy access to routed media services which include TURN and the SFU/MCU and features that rely on those services to work, like recording and archiving.

To schedule a discussion with our Sales and Customer Relations Team, please email us at With offices in Palo Alto (CA, USA), Bangkok (Thailand) and Singapore, we’re available pretty much around the clock.

Other articles you may be interested in: What is a concurrent user?| How do I subscribe to a Basic or Pro Account on the Temasys Console?