As of January 2018, free plans allow you to run applications with up to 10 concurrent users at a time. If you're currently subscribed to a Free Plan, you may have exceeded the imposed limit on usage. Read more about our different Subscription Plans here.
Upgrade to a Basic or Pro plan to enjoy access to routed media services which include TURN and the SFU/MCU and features that rely on those services to work, like recording and archiving.
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Other articles you may be interested in: What is a concurrent user?| How do I subscribe to a Basic or Pro Account on the Temasys Console?