Pricing and Billing 8

• What are Peer Connections and how are they measured?
• What is the definition of 'concurrent users'?
• What happens when my free 30-day trial expires?
• What if I need more time than 30-days to try Temasys?
• What features do I have access to during the free trial?

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Skylink Capabilities and Compatibility 12

• Does Temasys offer SDKs for native Android or iOS applications?
• Can I make my Skylink Mobile and Web applications join the same room?
• Which devices can I run Skylink applications on?
• Can I use Temasys to set up a video chat in my Wordpress Blog / Website?
• Does Temasys Skylink support Webpack?

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Application Key Features 6

• What is a Privileged Key?
• What is the Auto Introduce feature?
• How can I use the Scheduled Sessions (Persistent Room) feature to configure meetings?
• What is the difference between Scheduled and Non-Scheduled Room sessions?
• What is the Scheduled Sessions (Persistent Room) feature?

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Statistics, Logs, Reporting 1

• What kind of logging or reporting functionality does Skylink support?

Messaging 2

• What is the difference between Server Message and P2P message?
• Where are chat messages stored?

Audio/ Video Format 2

• What is the video format and its bitrate?
• What is the audio format used and its bitrate?

Authentication 2

• How do I connect to a room using credentials?
• Authenticating your Application Key to start a connection

REST API 1

• Why am I getting no result in my REST API call with apps like Postman ?

Troubleshooting 3

• API_NO_MEETING_RECORD_FOUND
• Seat limit was exceeded. Please upgrade for more seats
• Error: No meeting was prescheduled for this static key

Feature Requests 2

• Cordova support for Temasys Skylink
• Does Skylink support bandwidth quality logging for interactions?

TURN & MCU/SFU 10

• What is TURN?
• Can TURN help with CPU Limitations?
• Where are Temays TURN servers located?
• How can I enable TURN for my App?
• How can I check if TURN connectivity is enabled?

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Latency / Connectivity / Bandwidth 9

• How many participants can join a single session/call?
• What are the bandwidth requirements?
• Do I need to whitelist domain names or open specific ports on my firewall to use Skylink?
• Does Temasys support customers based in China?
• What is the audio and video latency compared to other IM systems ?

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Installation/ Uninstallation/ Getting Started 10

• How do I check if the Temasys WebRTC plugin is installed correctly?
• Do I need to restart my browser after installing the WebRTC Plugin ?
• How can I install the Temasys WebRTC plugin silently on IE?
• How can I install the Temasys WebRTC plugin silently on Safari?
• How can I Uninstall the Temasys WebRTC plugin on Mac?

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Plugin Compatibility/ Support 14

• Can I use the Temasys WebRTC plugin without using the Skylink Platform and SDKs?
• Does the Temasys WebRTC Plugin Support IE8?
• Which browsers does the Temasys WecRTC plugin support?
• Can the Temasys WebRTC plugin be used with Microsoft Edge?
• What are the video and audio codecs supported by Temasys WebRTC plugin?

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Troubleshooting 8

• Useful Debug APIs
• How do I check my plugin version ?
• Plugin Installation is Blocked when Open H264 is downloaded
• Why does Windows report “The Publisher couldn't be verified” when trying to run my custom plugin?
• Why does Windows report “Unknown publisher” when trying to install my custom plugin?

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Data Channel 2

• Is there a limit to the bandwidth available over the data channel?
• What type of data can be sent over the data channel?

General FAQs 10

• How do I select a different Camera/Microphone when I use the Temasys Plugin?
• How can I retrieve the VideoTrack resolution?
• Multi-tab support using same camera
• What getUserMedia constraints does the plugin support ?
• Is there an option to display a screen preview while using the Temasys Plugin to select a screen to screenshare?

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Commercial Plugin Features 9

• How do I use the screen sharing feature of the Temasys WebRTC Plugin
• Why are my Users not prompted to select a Media Input device?
• What is the HTTP/S Proxy Feature offered by the Temasys plugin?
• How does the Auto Update for the plugin work?
• Can the Plugin be translated into another language?

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Known Issues 2

• Moving any Window or Application over the one being shared results in them being shared as well
• Sharing applications on IE 11 sometimes results in a blank screen or a frozen screen

Statistics, Logs, Reporting 4

• How to enable logging for troubleshooting (verbose mode)
• How can I access the log files generated by the Temasys WebRTC Plugin?
• Do you collect any data about end users of the WebRTC Plugin?
• How can I obtain statistics from the Temasys WebRTC plugin?

Technical Guides 3

• How can I use the recording functionality in SkylinkSDK for Android and iOS?
• Access Skylink's Recording and Archiving Functionality
• Recording Notification API call

FAQ 6

• How can I retrieve all recordings made instead of just the link to the current session?
• Can I recover recordings with the getRecordings() method after a browser refresh?
• How can I enable Recording on the console for my App?
• How do I create and configure an AWS S3 bucket to store my recordings in?
• Is it possible to determine the URL of the recorded file prior to the file processing itself?

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Troubleshooting 3

• Error code 48: Cannot start New recording while there is an Existing recording in-progress
• Error code 52: Video/Audio is corrupted and can't be recorded
• Error Code 53: You have to wait 5 seconds before stopping a recording

FAQ 12

• How do I send audio level events for each peer?
• How can I get the video image bitmap data from Stream object received in Skylink
• How can I record raw bitstream of the received Stream object
• How do I limit the number of peers joining a room on Skylink?
• How can Peer A inform other In-Room Peers that A is leaving the room?

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Getting Started: Troubleshooting 5

• Enabling logging in SkylinkJS for debugging
• Error: 403 This key is not authorized for use on this domain
• Error: getUserMedia() no longer works on insecure origins
• Using five or more STUN/TURN servers causes problems
• Error: AdapterJS dependency is not loaded or incorrect AdapterJS dependency is used

General Troubleshooting 7

• Error: Cannot assign to read only property 'iceServers' of object '#<Object>'
• Failed retrieving camera Stream -> MediaStreamError
• [0.6.x] Resolve HTTP errors received in SkylinkJS
• How can I handle a socket disconnect?
• Error: Failed to execute 'webkitGetUserMedia' on 'Navigator': Malformed constraint: Cannot use both optional/mandatory and specific or advanced constraints.

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Troubleshooting Audio Issues 3

• No Audio on call (Web)
• Echo/ Screeching/ Feedback (Web)
• I am experiencing unexpected echo cancellation behavior with Google Chrome.

Troubleshooting Video Issues 4

• Unable to turn on camera (Web)
• Black Stream (Web)
• Frozen Stream (Web)
• Jitter (Web)

Video Resolution 2

• How can I change the resolution of the screen-sharing stream?
• How can I set the aspect ratio to 16:9?

Screensharing 7

• How to brand customize your Chrome extension
• Why is there no audio during screensharing?
• How can I use both screen sharing and the camera simultaneously?
• v0.6.3+ : Workflow for shareScreen(), stopScreen(), sendStream() and refreshConnection() for MCU based environment
• Can I switch the audio source while screen sharing, without stopping the screen share?

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Known Issues 1

• Fixed: Chrome Bug in CoreAudio

Support for Angular and WebView 5

• Support for Angular 4
• Support for Angular 5
• How can i obtain the recordingId in app.component.ts with Angular 5?
• How can I set audio/ video bandwidth in the Angular 5 sample?
• Does Skylink JS support WebView on Android?

AdapterJS 1

• Using a different/modified version of AdapterJS with Skylink

Statistics, Logs, Reporting 2

• How can I obtain connection statistics for sent streams while using Skylink Media Relay?
• How can I enable/ disable the StatsGathering feature?

Installation/ Getting Started 6

• How do I get started with using SkylinkSDK for Android?
• Getting started with SkylinkSDK for Android using Android Studio
• Getting started with SkylinkSDK for Android using Android Developer Tools (ADT)
• Minimum Android Requirements for the Skylink Android SDK v 2.1.2
• How does the Sample App handle SMR Functionality?

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Troubleshooting 3

• Error: 403 on loading the application
• Error: 404 App ID is invalid
• No Peer Connection for MCU enabled rooms when Config set to No Audio and No Video

Troubleshooting Audio Issues 2

• Echo (Android)
• No audio on call (Android)

Troubleshooting Video Issues 3

• Black Stream (Android)
• Jitter (Android)
• Frozen Stream (Android)

FAQ 3

• What architectures do the Android SDK support? How can I target a specific architecture?
• How can I increase the default maximum number of peers who can join a room?
• How can I access data sent via Datachannel from Android SDK via sendData() on the Javascript side?

Screensharing 1

• Does the Android SDK have a screensharing feature?

Statistics, Logs, Reporting 1

• How can I enable detailed Skylink logs for Android?

Installation/ Getting Started 2

• How can I include SkylinkSDK for iOS in my application using Swift?
• Manually installing the SkylinkSDK for iOS without Cocoapods

Troubleshooting 3

• Compiling Error: "unspecified version of Swift"
• [sendDCMessage] failed: the data channel is not yet ready, please try again.
• Error: The resource could not be loaded because the App Transport Security policy requires the use of a secure connection

Troubleshooting Video Issues 4

• Black Stream (iOS)
• Changing the video screen size with the iOS SDK
• Frozen Stream (iOS)
• Video element is not playing on iOS 11 Safari mobile browser

Troubleshooting Audio Issues 2

• Echo (iOS)
• No audio on call (iOS)

FAQ 4

• How can I increase the default maximum number of peers who can join a room?
• Can I receive a call if the app is closed or in the background?
• How can I check whether a user has left or remains connected?
• Can I achieve a preview of the user without actually connecting to the room using the iOS SDK?

Screensharing 1

• Can you screenshare from an iPad or iPhone?

Statistics, Logs, Reporting 1

• How can I enable detailed Skylink logs for iOS?

Announcements and Release Notes 4

• Temasys Scheduled Maintenance
• How can I subscribe to release notes for Skylink?
• End of Support for Temasys WebRTC Plugin on Safari 12 and onwards
• SDP Format Changes for Unified Plan with Chrome 72

SkylinkJS 45

• SkylinkJS 0.6.39 Released
• SkylinkJS 0.9.2 Released
• SkylinkJS 0.9.1 Released
• SkylinkJS 0.9.0 Released
• SkylinkJS 0.6.37 Released

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SkylinkSDK for iOS 21

• SkylinkSDK for iOS 2.0 Released
• SkylinkSDK for iOS 1.2.4 Released
• SkylinkSDK for iOS 1.2.3 Released
• SkylinkSDK for iOS 1.2.2 Released
• SkylinkSDK for iOS 1.2.1 Released

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SkylinkSDK for Android 13

• Skylink SDK for Android 2.0 Released
• SkylinkSDK For Android 0.11.1 Released
• SkylinkSDK For Android 0.11.0 Released
• SkylinkSDK For Android 0.10.0 Released
• SkylinkSDK For Android 0.9.8.1 Released

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Plugin 15

• WebRTC Plugin 0.8.909 Released.
• WebRTC Plugin 0.8.907 Released.
• WebRTC Plugin 0.8.902 Released.
• WebRTC Plugin 0.8.889 Released.
• WebRTC Plugin 0.8.876 Released.

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