Usually, jitter is experienced when the network being used is not stable.

1. Please check whether your network and connection status are stable. If not, switch to a more stable network.

2. Check if you're able to reproduce this issue on our Sample App. If not, this may be an implementation issue on your end.

3. Update to the latest SDK version.

If the issue persists even on a stable network with the latest SDK version, please contact Temasys Support by raising a ticket on our Support Portal or emailing us at

Please include the following information:

  • The App Key ID you're using
  • The OS/ OS version, browser/ browser version used.
  • Whether this issue is faced cross browser or only on a certain browser.
  • Whether this issue is faced sporadically or all the time.
  • The SDK version you're using.
  • The date/ time you faced this issue
  • The room name where this issue was observed.

Other Video Troubleshooting Documentation you may wish to see: Black Stream, Frozen Stream, Camera Trouble.