There are many possible reasons why this error is noted - including, but not limited to:
- Poor network conditions with packet loss.
While you may not notice dropped frames on the call itself, the frame loss could pose a challenge during encoding.
- Corruption of the recording file at some point in time between the creation of the actual video from the camera to the reception on our servers
- Faulty video devices
- Erroneous video encoding by the device's CPU
In the case that you encounter this issue, we would recommend attempting recording on a stable internet connection with a different device.
If the issue persists even after following this, please contact Temasys Support by raising a ticket on our Support Portal or emailing us at firstname.lastname@example.org
Please include the following information: