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Knowledge base
Temasys Account
Pricing and Billing
8
What are Peer Connections and how are they measured?
What is the definition of 'concurrent users'?
What happens when my free 30-day trial expires?
What if I need more time than 30-days to try Temasys?
What features do I have access to during the free trial?
View all 8
Skylink Platform and SDKs
Skylink Capabilities and Compatibility
12
Does Temasys offer SDKs for native Android or iOS applications?
Can I make my Skylink Mobile and Web applications join the same room?
Which devices can I run Skylink applications on?
Can I use Temasys to set up a video chat in my Wordpress Blog / Website?
Does Temasys Skylink support Webpack?
View all 12
Application Key Features
6
What is a Privileged Key?
What is the Auto Introduce feature?
How can I use the Scheduled Sessions (Persistent Room) feature to configure meetings?
What is the difference between Scheduled and Non-Scheduled Room sessions?
What is the Scheduled Sessions (Persistent Room) feature?
View all 6
Statistics, Logs, Reporting
1
What kind of logging or reporting functionality does Skylink support?
Messaging
2
What is the difference between Server Message and P2P message?
Where are chat messages stored?
Audio/ Video Format
2
What is the video format and its bitrate?
What is the audio format used and its bitrate?
Authentication
2
How do I connect to a room using credentials?
Authenticating your Application Key to start a connection
REST API
1
Why am I getting no result in my REST API call with apps like Postman ?
Troubleshooting
3
API_NO_MEETING_RECORD_FOUND
Seat limit was exceeded. Please upgrade for more seats
Error: No meeting was prescheduled for this static key
Feature Requests
2
Cordova support for Temasys Skylink
Does Skylink support bandwidth quality logging for interactions?
Media Relay Servers, Connectivity
TURN & MCU/SFU
10
What is TURN?
Can TURN help with CPU Limitations?
Where are Temays TURN servers located?
How can I enable TURN for my App?
How can I check if TURN connectivity is enabled?
View all 10
Latency / Connectivity / Bandwidth
9
How many participants can join a single session/call?
What are the bandwidth requirements?
Do I need to whitelist domain names or open specific ports on my firewall to use Skylink?
Does Temasys support customers based in China?
What is the audio and video latency compared to other IM systems ?
View all 9
Temasys WebRTC Plugin
Installation/ Uninstallation/ Getting Started
10
How do I check if the Temasys WebRTC plugin is installed correctly?
Do I need to restart my browser after installing the WebRTC Plugin ?
How can I install the Temasys WebRTC plugin silently on IE?
How can I install the Temasys WebRTC plugin silently on Safari?
How can I Uninstall the Temasys WebRTC plugin on Mac?
View all 10
Plugin Compatibility/ Support
14
Can I use the Temasys WebRTC plugin without using the Skylink Platform and SDKs?
Does the Temasys WebRTC Plugin Support IE8?
Which browsers does the Temasys WecRTC plugin support?
Can the Temasys WebRTC plugin be used with Microsoft Edge?
What are the video and audio codecs supported by Temasys WebRTC plugin?
View all 14
Troubleshooting
8
Useful Debug APIs
How do I check my plugin version ?
Plugin Installation is Blocked when Open H264 is downloaded
Why does Windows report “The Publisher couldn't be verified” when trying to run my custom plugin?
Why does Windows report “Unknown publisher” when trying to install my custom plugin?
View all 8
Data Channel
2
Is there a limit to the bandwidth available over the data channel?
What type of data can be sent over the data channel?
General FAQs
10
How do I select a different Camera/Microphone when I use the Temasys Plugin?
How can I retrieve the VideoTrack resolution?
Multi-tab support using same camera
What getUserMedia constraints does the plugin support ?
Is there an option to display a screen preview while using the Temasys Plugin to select a screen to screenshare?
View all 10
Commercial Plugin Features
9
How do I use the screen sharing feature of the Temasys WebRTC Plugin
Why are my Users not prompted to select a Media Input device?
What is the HTTP/S Proxy Feature offered by the Temasys plugin?
How does the Auto Update for the plugin work?
Can the Plugin be translated into another language?
View all 9
Known Issues
2
Moving any Window or Application over the one being shared results in them being shared as well
Sharing applications on IE 11 sometimes results in a blank screen or a frozen screen
Statistics, Logs, Reporting
4
How to enable logging for troubleshooting (verbose mode)
How can I access the log files generated by the Temasys WebRTC Plugin?
Do you collect any data about end users of the WebRTC Plugin?
How can I obtain statistics from the Temasys WebRTC plugin?
Recording
Technical Guides
3
How can I use the recording functionality in SkylinkSDK for Android and iOS?
Access Skylink's Recording and Archiving Functionality
Recording Notification API call
FAQ
6
How can I retrieve all recordings made instead of just the link to the current session?
Can I recover recordings with the getRecordings() method after a browser refresh?
How can I enable Recording on the console for my App?
How do I create and configure an AWS S3 bucket to store my recordings in?
Is it possible to determine the URL of the recorded file prior to the file processing itself?
View all 6
Troubleshooting
3
Error code 48: Cannot start New recording while there is an Existing recording in-progress
Error code 52: Video/Audio is corrupted and can't be recorded
Error Code 53: You have to wait 5 seconds before stopping a recording
SkylinkSDK for Web
FAQ
12
How do I send audio level events for each peer?
How can I get the video image bitmap data from Stream object received in Skylink
How can I record raw bitstream of the received Stream object
How do I limit the number of peers joining a room on Skylink?
How can Peer A inform other In-Room Peers that A is leaving the room?
View all 12
Getting Started: Troubleshooting
5
Enabling logging in SkylinkJS for debugging
Error: 403 This key is not authorized for use on this domain
Error: getUserMedia() no longer works on insecure origins
Using five or more STUN/TURN servers causes problems
Error: AdapterJS dependency is not loaded or incorrect AdapterJS dependency is used
General Troubleshooting
7
Error: Cannot assign to read only property 'iceServers' of object '#<Object>'
Failed retrieving camera Stream -> MediaStreamError
[0.6.x] Resolve HTTP errors received in SkylinkJS
How can I handle a socket disconnect?
Error: Failed to execute 'webkitGetUserMedia' on 'Navigator': Malformed constraint: Cannot use both optional/mandatory and specific or advanced constraints.
View all 7
Troubleshooting Audio Issues
3
No Audio on call (Web)
Echo/ Screeching/ Feedback (Web)
I am experiencing unexpected echo cancellation behavior with Google Chrome.
Troubleshooting Video Issues
4
Unable to turn on camera (Web)
Black Stream (Web)
Frozen Stream (Web)
Jitter (Web)
Video Resolution
2
How can I change the resolution of the screen-sharing stream?
How can I set the aspect ratio to 16:9?
Screensharing
7
How to brand customize your Chrome extension
Why is there no audio during screensharing?
How can I use both screen sharing and the camera simultaneously?
v0.6.3+ : Workflow for shareScreen(), stopScreen(), sendStream() and refreshConnection() for MCU based environment
Can I switch the audio source while screen sharing, without stopping the screen share?
View all 7
Known Issues
1
Fixed: Chrome Bug in CoreAudio
Support for Angular and WebView
5
Support for Angular 4
Support for Angular 5
How can i obtain the recordingId in app.component.ts with Angular 5?
How can I set audio/ video bandwidth in the Angular 5 sample?
Does Skylink JS support WebView on Android?
AdapterJS
1
Using a different/modified version of AdapterJS with Skylink
Statistics, Logs, Reporting
2
How can I obtain connection statistics for sent streams while using Skylink Media Relay?
How can I enable/ disable the StatsGathering feature?
SkylinkSDK for Android
Installation/ Getting Started
6
How do I get started with using SkylinkSDK for Android?
Getting started with SkylinkSDK for Android using Android Studio
Getting started with SkylinkSDK for Android using Android Developer Tools (ADT)
Minimum Android Requirements for the Skylink Android SDK v 2.1.2
How does the Sample App handle SMR Functionality?
View all 6
Troubleshooting
3
Error: 403 on loading the application
Error: 404 App ID is invalid
No Peer Connection for MCU enabled rooms when Config set to No Audio and No Video
Troubleshooting Audio Issues
2
Echo (Android)
No audio on call (Android)
Troubleshooting Video Issues
3
Black Stream (Android)
Jitter (Android)
Frozen Stream (Android)
FAQ
3
What architectures do the Android SDK support? How can I target a specific architecture?
How can I increase the default maximum number of peers who can join a room?
How can I access data sent via Datachannel from Android SDK via sendData() on the Javascript side?
Screensharing
1
Does the Android SDK have a screensharing feature?
Statistics, Logs, Reporting
1
How can I enable detailed Skylink logs for Android?
SkylinkSDK for iOS
Installation/ Getting Started
2
How can I include SkylinkSDK for iOS in my application using Swift?
Manually installing the SkylinkSDK for iOS without Cocoapods
Troubleshooting
3
Compiling Error: "unspecified version of Swift"
[sendDCMessage] failed: the data channel is not yet ready, please try again.
Error: The resource could not be loaded because the App Transport Security policy requires the use of a secure connection
Troubleshooting Video Issues
4
Black Stream (iOS)
Changing the video screen size with the iOS SDK
Frozen Stream (iOS)
Video element is not playing on iOS 11 Safari mobile browser
Troubleshooting Audio Issues
2
Echo (iOS)
No audio on call (iOS)
FAQ
4
How can I increase the default maximum number of peers who can join a room?
Can I receive a call if the app is closed or in the background?
How can I check whether a user has left or remains connected?
Can I achieve a preview of the user without actually connecting to the room using the iOS SDK?
Screensharing
1
Can you screenshare from an iPad or iPhone?
Statistics, Logs, Reporting
1
How can I enable detailed Skylink logs for iOS?
SDK and Plugin Release Notes and Announcements
Announcements and Release Notes
4
Temasys Scheduled Maintenance
How can I subscribe to release notes for Skylink?
End of Support for Temasys WebRTC Plugin on Safari 12 and onwards
SDP Format Changes for Unified Plan with Chrome 72
SkylinkJS
45
SkylinkJS 0.6.39 Released
SkylinkJS 0.9.2 Released
SkylinkJS 0.9.1 Released
SkylinkJS 0.9.0 Released
SkylinkJS 0.6.37 Released
View all 45
SkylinkSDK for iOS
21
SkylinkSDK for iOS 2.0 Released
SkylinkSDK for iOS 1.2.4 Released
SkylinkSDK for iOS 1.2.3 Released
SkylinkSDK for iOS 1.2.2 Released
SkylinkSDK for iOS 1.2.1 Released
View all 21
SkylinkSDK for Android
13
Skylink SDK for Android 2.0 Released
SkylinkSDK For Android 0.11.1 Released
SkylinkSDK For Android 0.11.0 Released
SkylinkSDK For Android 0.10.0 Released
SkylinkSDK For Android 0.9.8.1 Released
View all 13
Plugin
15
WebRTC Plugin 0.8.909 Released.
WebRTC Plugin 0.8.907 Released.
WebRTC Plugin 0.8.902 Released.
WebRTC Plugin 0.8.889 Released.
WebRTC Plugin 0.8.876 Released.
View all 15
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